Where are your items produced?

Our brand combines Indian craftsmanship with Made in Italy quality. We collaborate with trusted manufacturers who adhere to strict quality and ethical standards. The exact origin of each item is specified on all product pages.

Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. They are perfect as a gift and can be used for any purchase on our website.

How can I find the right size?

Each product page includes a detailed size guide with measurements and fit recommendations. If you have any doubts, our customer service is available to provide personalized assistance.

How do I know if an item is in stock?

Our website is updated in real time, so product pages show the current availability. If an item is out of stock, you can subscribe to the restock notification to be informed as soon as it becomes available again.

What payment methods do you accept?

We accept payments via major credit and debit cards, PayPal, Satispay, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted to protect your information.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. For orders over €99 in Italy and €199 within the European Union, shipping is free.

How can I track my order?

Once your order has been shipped, you will receive an email with the tracking number and instructions on how to monitor the delivery.

What should I do if I receive a damaged or incorrect item?

We are committed to resolving any issues quickly. If you receive a damaged item or one that is different from what you ordered, please contact us immediately, providing your order number and photos of the issue. We will take care of resolving it as soon as possible.

What is your return policy?

We accept returns only for defective or damaged items during shipping. The return request must be made within 10 days of receiving the product. Send your return request to info@joshila.it with photos of the damaged order, the order number, and the refund request.

The product must be returned in the condition in which it was received and in its original packaging. The customer is responsible for return shipping costs.

Once we receive the product, it will be inspected. If the defect is confirmed, the refund will be processed within 30 days.

Shipping costs are non-refundable.

Can I subscribe to your newsletter?

Absolutely! Subscribe to our newsletter at the bottom of the homepage to receive exclusive offers, style tips, and news about new collections.

How can I contact you for further questions?

You can contact us through the form in the Contact Us section of our website or by emailing us directly at info@joshila.it. Our customer service team will be happy to assist you.