Privacy policy

Last updated: February 15, 2024

This Privacy Policy describes how Joshila S.r.l. ("the Site", "we", "us", or "our") collects, uses, and discloses your personal data when you visit, use our services, or make a purchase on joshila.it ("the Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether a customer, a website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to these privacy terms, please do not use or access the Services.

Changes to this Privacy Policy

We may update this Privacy Policy, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the new Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information collected and used varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information collected to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

1. Information provided directly by the user

The information you directly submit to us through our Services may include:

• Basic contact details, including name, address, phone number, email;
• Order information, including billing address, shipping address, payment confirmation, email address, phone number;
• Account information, including username, password, security questions;
• Purchase information, including viewed items, items added to cart or wishlist;
• Customer support information, including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require users to directly provide us with certain information about themselves. You may choose not to provide such information, but this may prevent you from using or accessing those features.

2. Information collected through cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

3. Information obtained from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify;
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process payment in order to fulfill orders and provide requested products or services and perform our contract with you;
• When you visit our Site, open or click on the emails we send you, or interact with our Services or our advertisements, we or the third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information obtained from third parties will be processed in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and we are not responsible for the policies or practices of third parties.

Use of personal data

We use your data to:

• Provide products and services and perform our contract with you, including processing payments, fulfilling orders, creating, maintaining, and managing your account, organizing shipping, sending notifications and communications related to your account, purchases, returns, exchanges, or other transactions, and the ability to post reviews.
• Marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email and showing you advertisements for products or services. This may include using your personal data to better personalize the Services and advertising on our Site and other websites.
• Identify, investigate, or take action regarding potential fraudulent, illegal, or harmful activities. If you choose to use the Services and register an account, you are responsible for the security of your login credentials. It is strongly recommended not to share your username, password, or other login information with anyone else. If you believe your account has been compromised, please contact us immediately.
• Communicate with you, provide you with assistance, and improve our Services. This is within our legitimate interests to respond to your needs, provide you with effective services, and maintain our business relationships with you.

Cookies

For specific information about the cookies we use on our site with Shopify, please refer to: https://www.shopify.com/legal/cookies. We use cookies to enhance and improve our Site and Services (including remembering user actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest in administering, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through browser controls. Please note that removing or blocking cookies may have a negative impact on your browsing experience and may cause some of the Services, including some general features and functionality, to operate incorrectly or no longer be available. Additionally, blocking cookies may not completely prevent information from being shared with third parties.

Disclosure of personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

• Suppliers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, compliance, and shipping);
• Business and marketing partners, including Shopify, to provide services and advertising. Our business and marketing partners will use your information in accordance with their respective privacy policies;
• When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, such as for product shipping or through the use of social media widgets or login integrations, with your consent;
• With our affiliates or otherwise part of our corporate group, in our legitimate interest in managing a successful business;
• In connection with a commercial transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information for the purpose of inferring user characteristics.

Security and Preservation of Your Data

We remind you that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure during transmission. We advise against using insecure channels to communicate sensitive or confidential information to us.

The duration of the retention of personal information depends on various factors, such as the need to maintain the user's account, provide services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

User Rights and Choices

Depending on the place of residence, the user may have some or all of the rights listed below regarding their personal data. However, these rights are not absolute, they may only be applicable in certain circumstances, and in some cases, we may reject your request as permitted by law.

• Right of access/knowledge: The user may have the right to request access to the personal information we hold, including details regarding the use and sharing of the information;
• Right to erasure: The user may have the right to request the deletion of personal information we hold about them;
• Right to rectification: The user may request the correction of inaccurate personal information we hold;
• Right to data portability: The user may have the right to receive a copy of the personal information we hold and request its transfer to third parties, in certain circumstances and subject to some exceptions.

The user can exercise any of these rights as indicated on our website or by contacting us using the contact details provided below.

We will not discriminate against you for exercising these rights. We may need to collect information from the user to verify their identity, such as email address or account information, before providing a substantive response to the request. In accordance with applicable laws, the user may designate an authorized agent to submit requests on their behalf to exercise their rights. Before accepting such a request from an agent, we will require the agent to provide proof of authorization to act on behalf of the user, and we may require the agent to verify their identity directly with us. We will respond to the user's request promptly, as required by applicable law.

Complaints

If you have complaints about how we handle your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us, or to submit your complaint to the local data protection authority.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live, including the United States. The user's personal information is also processed by staff and service providers and third-party partners in these countries.

If we transfer the user's personal data outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contacts

For questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@joshila.it or contact us at Via Passione 2 – 20122, Milan – Italy.

For the purposes of applicable data protection laws, we are the data controller of your personal data. Our representative in the European Economic Area (EEA) and the United Kingdom is Virginia Avanzini.