Terms of service

SECTION 1 - ONLINE STORE TERMS

By accepting these Terms of Service, the user declares to be at least of legal age in their state or province of residence, or to be of legal age in their state or province of residence and to have given consent to allow the use of this site to any dependent minor.

The user may not use our products for any illegal or unauthorized purpose, nor may they, in the use of the Service, violate the laws of their jurisdiction (including, but not limited to, copyright laws).

Transmitting worms or viruses or any code of a destructive nature is not permitted.

Any infringement or violation of any of the Terms will result in the immediate termination of Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason and at any time.

The user acknowledges that the content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card data is always encrypted during transfer over networks.

The user agrees not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. The user agrees that it is their responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to the user or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, visit the Refund Policy.

The products sold on our site are to be considered as unique and artisanal items. These must be handled with great care. The presence of small imperfections is not indicative of defective products but rather the result of artisanal work.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the online store. We cannot guarantee that the user's computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by the user will meet their expectations, nor that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order placed by the user. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify the user by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

The user agrees to provide current, complete, and accurate purchase and account information for all purchases made at our store. The user agrees to promptly update their account and other information, including email address and credit card numbers and expiration dates, so that we can complete transactions and contact them as needed.

For more details, please refer to our refund policy.

SECTION 7 - OPTIONAL TOOLS

We may provide the user with access to third-party tools over which we neither monitor nor have any control or input.

The user acknowledges and agrees that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to the user's use of optional third-party tools.

The user's use of the optional tools offered through the site is entirely at their own risk and discretion, and the user should ensure that they are familiar with and approve of the terms on which tools are provided by the relevant third-party providers.

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct the user to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure the user understands them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER COMMUNICATIONS

If, at our request, the user sends certain specific contributions (for example, entries to a contest) or, without any request from us, sends creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by post, or otherwise (collectively, "comments"), the user agrees that we may, at any time, without limitation, modify, copy, publish, distribute, translate, and otherwise use the comments that the user sends us. We have no obligation (1) to maintain the confidentiality of the comments; (2) to pay compensation for the comments; or (3) to respond to the comments.

We may, but have no obligation to, monitor, modify, or remove content that we believe, in our sole discretion, is illegal, offensive, threatening, defamatory, slanderous, pornographic, obscene, or otherwise objectionable or that violates the intellectual property rights of a party or these Terms of Service.

The user agrees that their comments will not violate any third-party rights, including copyrights, trademarks, privacy, personality, or other personal or property rights. The user also agrees that their comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor contain computer viruses or other malware that could compromise the operation of the Service or any related website. The user may not use a false email address, pretend to be someone other than themselves, or deceive us or third parties as to the origin of the comments. The user is solely responsible for all comments they make and their accuracy. We assume no responsibility for comments posted by the user or by third parties.

SECTION 10 - PERSONAL INFORMATION

The submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please refer to the privacy policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without notice (even after the order has been submitted).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, the user is prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will compromise the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate the user's use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that the use of our Service by the user will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

The user agrees that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice.

The user expressly agrees that the use or inability to use the Service is at their sole risk. The Service and all products and services delivered to the user through the Service are (except as expressly stated by us) provided "as is" and "as available" for the user's use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Joshila srl, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from the use of the Service or any products procured using the Service, or for any other claim related in any way to the use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

The user agrees to indemnify, defend, and hold harmless Joshila srl and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of the user's breach of these Terms of Service or the documents they incorporate by reference, or the user's violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is deemed to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by the user or us. The user may terminate these Terms of Service at any time by notifying us that they no longer wish to use our Services, or when they cease using our site.

In our sole discretion, if the user fails to comply with, or we suspect that they have failed to comply with, any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and the user will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny the user access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between the user and us and govern the user's use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between the user and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Italy.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to info@joshila.it

Our contact information is as follows:

Joshila s.r.l.

info@joshila.it

Registered Office: Via Passione, 2 – 20122, Milan – Italy

Tax Code and VAT Number: 13143180969

Registered with the Companies Register at the Chamber of Commerce of MILAN MONZA BRIANZA LODI

REA Number: MI - 2705020